Refund policy

At Ryaris, we are committed to providing high-quality products and a smooth shopping experience. Please review our refund and return policy carefully before making a purchase.

Refund Eligibility

Refunds are offered under the following circumstances:

• Damaged or defective items: If your product arrives damaged or with a manufacturing defect, we will issue a refund or replacement at no additional cost.

• Incorrect item received: If you receive an item different from what was ordered, we will resolve the issue promptly.

• Non-delivery: If your order does not arrive within 45 days from the date of shipment, you are eligible for a full refund.

To be eligible for a refund, you must contact us within 7 days of delivery and provide relevant documentation, such as order details and clear photo or video evidence of the issue.

Exclusions

Refunds will not be issued under the following conditions:

• Change of mind

• Incorrect shipping information provided at checkout

• Minor delays in shipping (our standard delivery window is 10–25 business days)

• Items showing clear signs of use

• Opened health or personal care products, due to hygiene and safety reasons

How to Request a Refund

To initiate a refund request, please contact us at contact@ryaris.com and include the following:

• Order number

• Description of the issue

• Supporting photos or videos

Our support team will review your request within 2–3 business days. If approved, your refund will be processed to the original method of payment. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Returns

In most cases, a physical return is not required. If a return is necessary, we will provide return instructions. Customers are responsible for return shipping costs unless otherwise stated.

Need Assistance?

For any questions or concerns, please contact our customer support team at contact@ryaris.com. We aim to respond within 24–48 hours, Monday to Friday.